Pakistan Telecommunication Company Limited (PTCL) has deployed Nokia software that includes analytics, automation and machine learning software in order to enrich consumer experience and enhance customer service precision and productivity.
The Nokia Service Management Platform systematizes and streamlines the whole customer care procedure, and lessens the time to solve customer problems as well as improve accuracy.
The Service Management Platform is being installed on all PTCL customer care divisions throughout Pakistan. By using the Nokia technology the customer care representative will work even more skillfully.
The software is created on Nokia Bell Labs machine learning algorithms. The Nokia SMP will continuously improve trouble calculations and find a solution to rectify the trouble while lowering customer service costs.
Additionally, customers will also receive a high end experience of internet connectivity, IPTV and also communication facilities through Nokia’s software solution. The tech giant Nokia and PTCL team up which includes the previously deployed function of Nokia which is Nokia Network Analyzer (NNA) – copper, along with NNA-Fiber in order to compile insights that facilitate in remote diagnosis and troubleshooting of last mile issues, also it will improve the service excellence and lowering the time of customer service as well as minimizes the operational expense.
PTCL are very dedicated towards digitization, through this program it will reduce customer struggle through meaningful customer interactions and also it will lead towards on spot solution of the problem. Through the program, we have redesigned our working style and observe better value at an inferior price. Through Nokia, the organization transforms quickly and gained more experience says by Moqeem Ul Haq, Chief Commercial and Group Strategy Officer at PTCL.