Technology

Daraz apologizes for the ‘drone incident’, refunds customer, and delists the seller

Daraz drone incident

Daraz has taken the responsibility for the drone incident and apologized to the customer after a young YouTuber received an empty box from the company.

Daraz has been making waves recently for all the wrong reasons. A few days back, a child YouTuber Ali Taimoor was seen eagerly unboxing an ordered drone from the Daraz, he was making a video while opening that box for his Vlog but all in vain, his excitement went out at once when he realized that the box carries nothing but trash.

Read more: Daraz launches dBills in Pakistan — an online bills payment service

The original video is still available on the child’s YouTube channel.

The seller has committed fraud to the customer due to Daraz’s negligence that allowed the original seller to sell a box full of garbage. Now things have got out of hands, and Daraz seems busy explaining on various social media platforms that it has reached out to the customer in question and is doing everything it can to make sure they are satisfied. Daraz apologized on the official twitter page and highlighted the steps that they had taken in the aftermath of the drone incident.

“In light of the recent video being shared on social media we take full responsibility for the mishaps and we sincerely apologize to our valuable customers,” begins the letter from Team Daraz.

It explained that the proceedings are going on and its team has been in touch with the customer and an immediate refund for them will be soon processed.

“We have been in touch with the customer ever since we have been notified, and an immediate refund was processed as per our return and refunds policy,” says the letter.

Furthermore, the team announced that it has delisted the fraudulent seller from their platform and will continue to carry out a transparent investigation into the matter, with continuous updates for its customers along the way.

“While we investigate the incident, the seller has been delisted from our platfrom and to maintain complete transparency, we will keep you all updated as the investigation progresses,” the letter states.

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